Return Policy

Carefully review your shipping and billing information for accuracy before submitting your order.
Once an order has been placed, it cannot be changed or cancelled. stsbihar.com is totally committed to customer satisfaction. Please visit our Online Returns Center to process your returnor call 9471655555, Monday through Friday to Saturday 10:00 AM – 6:00 PM.
IMPORTANT NOTICE CONCERNING REFUNDS:
As soon as you return your item to us and it's received into our system, we will expeditiously send a refund request to your bank.
Please note that while the funds are instantly deducted from our account, some banks may take 5-7 business days to process and post these refunds to your account. We do not refund shipping or freight charges on any orders or returns.
GENERAL RETURN POLICY:
Most products sold by stsbihar.com qualify for free exchange or replacement within 10 days from the date your order ships. Please visit our Online Returns Center to process your return. The product must be in its original condition, unused and in its original packaging. If we do not receive your return in its original condition, a service charge of 2% will be deducted from your refund. Returns other than for exchange or replacement will be assessed a fee of 2% which will be deducted from your refund. We do not refund any freight or shipping charges. This policy applies for domestic orders only.
We do not accept returns or exchanges for any products after 10 days from the date your order ships.

If you would like assistance in returning an item, please contact our customer service department at 9471655555 or email us at admin@stsbihar.com. We will be happy to walk you through the return process.
Clearance items are not eligible for return.
CUSTOM and PERSONALIZED PRODUCTS:
Custom and Personalized Products do not qualify for free returns or exchanges.
COMMERCIAL FLAG POLES:
There is a 20% restocking fee for returned commercial flagpoles.
RETURN PACKAGING
We need the original packaging to be intact. Returned items in marked or damaged boxes may be refused by the post office or our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience.
EXCEPTIONS
Some products do not qualify for a pre-paid return label because of their value. Please feel free to contact our customer service department at 9471655555 or email us at customerservice@stsbihar.com and we will be happy to assist you.